04 · KNOWLEDGE BASE

A help center
that writes itself.

Build a branded knowledge base your customers can search, and that secretly powers your AI. Every article you publish makes Emily smarter, and when she cannot answer something, she tells you exactly what is missing and drafts the article for you.

Public & AI-only articlesYour custom domainGrounds every answer
Acme Help Center
How can we help?
Search for an answer…
Getting started12 articles
Billing & plans8 articles
Scheduling15 articles
Integrations9 articles
ONE SOURCE, TWO JOBS

Write once. Answer everywhere.

Every article does double duty: it is published to your public help center and it grounds Emily's answers in chat, tickets, and email. Mark an article AI-only to teach the agent something you do not want on the public site, like internal policies or pricing nuance.

  • Public + AI, AI-only, or draft, control what is visible vs. what just trains the agent.
  • Collections organize articles for readers and give the AI structure.
  • Cited in every reply, answers link back to the source article.
EMILY · GROUNDED REPLY
Yes, the Team plan includes 25 seats and 2,500 AI conversations per month, with overage at $0.70 each.SOURCE · BILLING & PLANS / TEAM TIER
✓ ANSWER GROUNDED IN 1 ARTICLE
ANSWER GAPS

It tells you what is missing

When a visitor asks something your knowledge base cannot answer, Emily does not guess, she logs an answer gap. You see exactly what people are asking that you have not documented, ranked by frequency, with a one-click draft to fill it.

  • Ranked by demand, fix the questions costing you the most first.
  • AI-drafted articles from your existing content, you just review and publish.
  • Coverage score that climbs as your base gets more complete.
ANSWER GAPS · THIS WEEKCOVERAGE 82%
"Do you support SOC 2?"

Asked 14 times · no matching article

Draft →
"Can I export to Salesforce?"

Asked 9 times · no matching article

Draft →
"How do refunds work?"

Resolved · article published 2d ago

Done
HOW IT WORKS

Live in three steps

1

Import what you have

Crawl your website, upload PDFs and docs, or paste in answers. Cadey turns them into structured articles automatically.

2

Publish & brand it

Pick what is public, apply your logo, colors, and custom domain. Your help center goes live at help.yourcompany.com.

3

Let it learn

Emily answers from it, flags gaps, and drafts the missing pieces. Your knowledge base gets better every week on its own.

START NOW

Give your customers answers, instantly

Stand up a branded help center and a smarter AI from the same content. Free for 14 days.