Emily resolves the routine questions instantly, so a ticket only gets created when something genuinely needs a human. And when it does, it arrives with the full conversation, the customer history, and a suggested reply, so your team closes it fast.
Most support tickets are really just questions your knowledge base can answer. Emily handles those in the chat and never opens a ticket. When she genuinely can't help, a bug, an edge case, an angry customer, she escalates cleanly and creates a ticket with the whole story attached.
Each ticket opens with the full conversation, the customer's CRM record, related articles, and an AI-suggested reply your agent can send or edit. Priority, category, owner, and SLA are right there, and internal notes with @mentions keep the team aligned without the customer seeing.
Deflect the routine, escalate the rest with full context, and close faster. Free for 14 days.