Email replies and threading

3 min read

Work tickets over email without losing the thread.

A ticket is one conversation no matter where the messages come from. Replies you send and the requester’s responses stay on the same thread.

Inbound

Point a support address at Cadey (or forward to it). Incoming mail becomes a ticket or appends to the matching one, so a customer reply never spawns a duplicate.

Outbound

Reply from the portal and the customer receives a normal email from your support address. Their answer threads back automatically. Internal notes stay private to your team.