RESOURCES / HELP CENTER

How can we help?

Guides, setup walkthroughs, integration docs and answers. Everything you need to run Cadey well.

38 ARTICLES ACROSS 6 COLLECTIONS

START HERE

Getting started

Install the widget

One script tag on any site, CMS or framework. Verify it is live in two minutes.

Train your AI

Crawl your site, upload documents and paste FAQs. What gets indexed and how.

Set the rules

Allowed topics, forbidden topics, tone and example answers that teach the agent.

Go live checklist

Test a booking, file a test ticket and run one human takeover before launch.

BY PRODUCT

Guides for every part of Cadey

AI Website Chat

Customize name, color and voice Live human takeover Confidence and grounding

CRM and Leads

How heat scoring works Owner aware routing Email sequences and exits

Support and Tickets

Ticket priorities and SLAs Email replies and threading Turn resolutions into articles

Knowledge Base

Connect help.yourdomain.com Answer gaps and AI drafts Categories and structure

INTEGRATIONS

Integration guides

Connect HubSpot: two way sync setup5 MIN READ Connect Salesforce: leads, activities and owner matching7 MIN READ Zapier: triggers and actions for every Cadey event4 MIN READ Webhooks: verifying signatures, retries and replay6 MIN READ REST API quickstart: create your first lead8 MIN READ Chrome extension: live times inside Gmail3 MIN READ Calendars and conferencing: Google, Outlook, Zoom, Teams5 MIN READ

FAQ

Quick answers

What counts as an AI conversation?

A unique visitor session where the AI replies at least once. Browsing, page views and human only chats do not count.

Does the AI train on our data?

Your content grounds your agent only. We never use your conversations or documents to train models for anyone else.

What happens when the AI is not sure?

It says it does not know, offers a human, and logs the question as an answer gap with an AI drafted article waiting for review.

How do I migrate from Drift or Intercom?

We import your saved replies and help center articles, recrawl your site, and the widget swap is one script tag. White glove migration is free on every plan.

Can I remove the Powered by Cadey badge?

Yes, on Growth and above. Settings, then Branding.

STILL STUCK

Can't find what you need?

Our team replies within four hours on business days. Or ask Mara, bottom right, any time.

Contact support Talk to sales