Categories and structure

2 min read

Organize articles so people (and the agent) find them.

A little structure makes your help center browsable and improves retrieval quality.

Collections and categories

Group related articles into collections (Getting started, Billing, Integrations…). Each article can carry tags that help both human navigation and the agent’s retrieval ranking.

Keep it tight

One clear article per question beats one sprawling page covering ten. Short, single-purpose articles retrieve more precisely and are easier to keep current.