Turn resolutions into articles

3 min read

Convert a good answer into reusable knowledge.

The fastest way to grow your knowledge base is to mine the answers your team already writes.

One click

When you resolve a ticket with a clear explanation, choose “Save as article.” Cadey drafts a help-center article from the resolution; you edit and publish.

Compounding returns

Published articles immediately become retrievable knowledge for the AI agent, so the next visitor with that question gets an instant, grounded answer, and never files the ticket at all.